Lowest price guarantee
You will gain our local knowledge to your travel. As a local, we know our country better than anyone else. Nothing is too difficult if you have a local guide who knows every corners of his country. Supporting a local company is also helpful for local community, the money will go directly to local economy and support to people that you travel in.
Lowest Price Guarantee
You can relax when booking your trip on www.halong-bay-cruises.com – you’re backed by our Lowest Price Guarantee. That’s right – Because we spend a lot of time making sure we’re offering the best Vietnam tours deals online, we’re willing to put money on it!
+ If you book and pay for a qualifying Halong bay cruise package tours rate on the www.halong-bay-cruises.com website, and then find the same type of tour, in the same cruise, for the same dates, at a lower price elsewhere online, after taxes and fees, we’ll refund the difference.
+ The lowest prices are applied to all bookings for the rate of any type of tours, any level of cruise or hotel from budget to luxury.
I’ve found a lower rate, how do I claim?
To claim this Guarantee, you must send an email to our customer service centre and include the following details:
- Your booking ID with www.halong-bay-cruises.com
- The link to the website where you found the cheaper rate(s); and the rate(s) provided by that website.
What’s the deadline to submit my claim?
- You must submit your claim within 48 hours of completing your booking.
- You can expect a response to your claim within 48 hours.
How is the refund processed if approved?
- We will process the refund directly to the credit card you provided at the time of your booking in the same currency as the booking. The refund will usually appear on your credit card statement within 7-10 business days.
Guarantee Terms and Conditions:
- The Guarantee applies only to online rates available to the general public. It does not apply to membership, corporate rates or special discounted rates.
- The Guarantee does not apply to tours booked through or in combination with frequent stay, loyalty, points or other reward type programs, rooms booked through coupon promotions, won through contests or sweepstakes or transferred, or rooms booked on websites that do not allow you to see the name of the hotel until your reservation is completed (such as Hotwire and Priceline).
- The Guarantee applies to bookings for the rate of all type of tours, all level of cruise from budget to luxury standard. Bookings for promotional packages, deals, or bundles that may include additional inclusions such as parking, meals, or entertainment are not eligible.
- www.halong-bay-cruises.com reserves the right to refuse any claims that cannot be verified, are submitted after 24 hours from the time you booked or for which you have provided incomplete or inaccurate information.
- www.halong-bay-cruises.com will not be liable for the payment of any refunds under the Guarantee with respect to rates loaded in error by www.halong-bay-cruises.com or any printing, typographical, administrative or technological errors in any materials relating to rates backed by the Guarantee.
- Void where prohibited by law. www.halong-bay-cruises.com reserves the right to modify or cancel the Guarantee at any time without prior notice. Any modification will be effective upon the posting of modified Guarantee Terms and Conditions on the www.halong-bay-cruises.com website. Any cancellation will be effective upon removal of references to the Guarantee and the Guarantee Terms and Conditions from the www.halong-bay-cruises.com website.