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How to book and pay

To do book the tour with us, please kindly follow our instruction below:

Step 1: Choosing the tours

  1. On our website, there are so many kinds of tours, they are not only Halong bay tours but also the others travel services. Please kindly choosing the most suitable tour that you could be responded all demands about tour service quality, itinerary and price…
  2. Please pay attention about the “Price” tab, all prices displayed on this tab are based on twin/double sharing price, it is lowest price per person and applied in the indicated period time, thus it will be changed due to your departure date, guest number, tour type…
  3. Please click the “BOOK NOW” button once have found tour you expected.

Step 2: Complete the booking form

In the order to make sure everything will be well-arranged during your trip, please kindly give us details as follows:

  • Guest information: Please kindly give us your full name, passport number, nationality, guest number and hotel address… Thanks to that, we can create the tour voucher and it must be easier to the tour guide could find you at the hotel and for us to take care your trip.
  • Tour details: Details about the tour you are going to book and pay.
  • Booking details: Please have a double revise about your hotel name & address, your departure date…
  • Payment details: Choose the payment method to pay for your service. We offer the payment via credit card (3% fee) and PayPal (4% fee)

Next, confirm the booking form by “Book now” button, a confirmation page will appear. Double check input info, if is there something wrong, please “Go back” and revise it. If not, go ahead with “Book now” again to process the payment.

Booking Form

Step 3: Tour confirmation and payment

After deciding payment method on the booking form,  a payment page will appear as submitted. Following are detailed instructions how to pay to pay via some popular Payment method we offer:

1/ Payment via Credit card with OnePay:

Using your credit card through Onepay to complete your online booking:

  • Booking free of 3% total amount if using Credit card online and offline, 4% total amount for Paypal payment method-is required from customer.
  • On the page of OnePay, fill in your credit card information
  • Click “PAY” to process the payment. This progress might takes up to one minute. An email of payment arrival notification will be sent to you when the transaction is done successfully.

payment

 2/ Payment via PayPal:

You can pay for your tour easily with your balance in PayPal account or even without a PayPal account as it has the function in which allows you to pay as a guest.

  • Booking fee of 4% total amount is required from customer
  • Log in your PayPal account to process the payment.
  • If you do not have a PayPal account, just pay as a guest by fill in your credit card information and follow the instruction to complete the payment.
  • If you got a trouble with the page, feel free to contact us at info@halong-bay-cruises.com so that we can assist you by sending an instant link to repay.
  • A payment is done only when PayPal informs you that your payment has been sent successfully. If not, the money is still at your account.

Step 4: Confirmation

  • Once have completed the online booking, the Sale Department will send to the guest the tour voucher that including all information relating to tour.
  • Double check all info in the tour voucher and let us know if there is something wrong or you have any special request then we will make it through for you.

Important notes:

  • If you face any trouble in booking and paying, feel free to let us support you via our “Live chat” section on the top of our website.
  • If you already made the reservation and wish to amend it, feel free to call the hotline +84 12 3938 2615 or email to info@halong-bay-cruises.com
  • Your booking can be revised before departure date. All the amendment should be made in written form and be informed as soon as possible and the extra cost for the change (if any) will be paid by clients. Details are clearly stated in our terms and conditions section, drop us a line if you need further assistance.